What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I hate they left Columbia but so glad to know they are near by in Lewisburg! Their service and dedication to their customers or to be commended. I highly recommend The Hearing Aid Center! No issues in these ears other than I have to have hearing aids, that I have...

Rick Waters, on Google

Had a good experience here.Very professional, felt that the staff was genuinely concerned about my hearing needs. Took one step at a time through the process, no sales pressure whatsoever, decided on a pair of hearing aids that were recommended. Will know in 2 weeks what they are like.

Norman Terry, on Google

My experience has always been great. They have great customer service, always get right to me, fix my issues every time. I have been a long time patient.

Kellye Matzkiw, on Google

I was unable to hear anything with my aides but as always the lady who fixed them was spot on in getting me taken care of.

Roy, on Google

Been here many times, every time has been a good experience. always friendly, always courteous great to do business with. Answers every question with no troubles. Thank you very much for your services!

Robert Gilliland, on Google

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